Frequently Asked Questions (NDIS)

If you are about to become a participant in the NDIS, please take a look at their EASY-READ books to help you understand, plan and use your NDIS support plan - click here to download the one that suits you best

You can also find an EASY READ document to help understand some of the words, names of programs etc you can get through the NDIS. NDIS-Easy-Read-Services-and-Supports

Answers to some regular questions about our services provided under the NDIS are below - if you don't see an answer to a question you have, please contact us and we'll be happy to help:

How do I access your services?

If you already have a Support Plan with the NDIS, please give us a call on 4964 1131. One of our experienced Support Advisors will discuss how we can help you implement your plan.

If you haven’t registered with the NDIS, you will need to contact them to check your eligibility and the services that might be available to support you.

For more information, please contact the NDIS on 1800 800 110 or visit

This link takes you to a toolkit to support LGBTIQA+ individuals to apply, access and navigate the NDIS.


Do I need a Doctor’s certificate to access your service?

You may need to provide evidence to the NDIS for an assessment. Your GP or medical specialist may be able to help you with this.

How long can I use the services for?

Once you have been approved to use the NDIS, you can use our service as long as needed, or until review.

NDIS participants are covered by their individual care plans which may change over time, as your needs change.

What will it cost?

NDIS costs come out of your NDIS package and will be quoted prior to providing the support.

We can only provide the support listed in your Support Plan.

What services and supports does BCC offer?

BCC is a registered NDIS provider with over 40 years’ experience in the local community. 

If you have a Support Plan, we can help with:

  • Support Coordination
  • Transport and Travel training
  • Meals – preparation or delivery
  • Household Help
  • Personal Care
  • Social & Community Participation
  • Social activity groups
  • Development of Life Skills
  • Home & Garden Maintenance
  • Assist children with specialised care

Call us on 02 4964 1131 or complete the form below and we'll call you: